The following booking conditions together with the general information contained on our website form the basis of your contract with the Hotel.
In these terms of business, the expression ‘Hotel’ means Tregarthen’s Hotel, operated by Tregarthen’s Hotel Limited, with payments collected on its behalf by Tregarthen’s (St Mary’s) Limited, and ‘Guest’ means the person, firm or company making a booking or staying at the Hotel.
At the time of making a booking, the Guest is deemed to have accepted these terms.
Our acceptance of your reservation will take place when we confirm to you that we have accepted it (usually via email), which will include either a copy of these terms or a link to our website where they can be found. At that point a contract will be regarded as being complete and effective between you and the Hotel based on these terms which shall be deemed to have been accepted by you and which shall form a part of the legally binding contract between us.
These Terms and Conditions are subject to change at any time. All Guests will be contacted in advance of stay should there be any updates to these Terms and Conditions that are deemed by us to be significantly different.
1.1 All prices quoted include VAT where applicable, at the current rates.
1.2 To make a booking, you must be over the age of 18 and you must be aged 18 years or over to stay alone.
1.3 You must be able to show photo identification (a driver’s licence, passport or national ID card) and the credit or debit card used to make your booking if requested by the Hotel.
1.4 You are responsible for ensuring that each person who stays at the hotel under your booking, even if you make a booking for someone else’s benefit and don’t stay yourself, complies with these terms.
1.5 Your booking is not transferable.
1.6 A Deposit of one third of the booking value of the accommodation is payable at the time of booking to secure the booking. This Deposit is non-refundable.
1.7 The payment card used to pay the Deposit must not expire before the planned dates of stay.
1.8 We will confirm our acceptance of your booking by sending you a confirmation email to the email address that you provide during the reservation process. If no email is available, the details and confirmation will be posted. The contract between the Hotel and the Guest, for the provision of your room and any additional services added to your reservation, will be completed when we post the confirmation details to you.
1.9 Please do contact us immediately if you think that there is a mistake in your reservation or if you require any changes to a confirmed reservation.
2. Your Reservation Number
2.1 We will assign a reservation number to your reservation and tell you what it is when we accept your reservation. It will help us if you can tell us the reservation number whenever you contact us.
3.1 Full payment for the balance of your stay will be taken 7 days prior to your arrival date.
3.2 This will automatically be taken from the card details provided when taking the booking and paying the Deposit. Should you wish to use a different debit or credit card please do not hesitate to contact our reception team.
3.3 If final payment is not received, we will treat the booking as having been cancelled by the Guest and reserve the right to re-let. In that event you would not be entitled to the use of the Hotel.
3.4 Subject to clause 4 below (Cancellations) all payments are non-refundable.
4.1 The following cancellation charges will apply to all bookings for hotel stays :
- 61 days or more prior to arrival – No additional cancellation charge will apply. The non-refundable Deposit will be retained
- 8-60 days prior to arrival – 50% of booking value (including Deposit paid)
- Within 7 days of arrival – 100% of booking value (including Deposit paid)
4.2 In the event of cancellation by you we will use reasonable endeavours to re-let the accommodation. If successful and the monies received from re-letting exceed the total of the Deposit and (where applicable) any further payment received from you towards the booking costs, then such sums paid by you will be refunded but not otherwise.
4.3 Travel to the islands can be greatly affected by the weather. Cancellations and overnight delays can occur both into and out of the islands. Cancellations, delays, late arrival, early or late departure caused due to weather will be charged as a booking cancellation. For this reason we strongly advise that you take out travel insurance to insure against the possibility of cancellation or travel disruption due to the weather.
4.4 We reserve the right to cancel your reservation by contacting you (using the methods referred above). We may also cancel your reservation without notice in the circumstances listed in paragraph 18 below, including where for any reason you do not make payment of the Deposit or your card payment is cancelled or rejected or recalled.
4.5 Occasionally, often for reasons beyond our reasonable control including, without limitation, any Force Majeure event or circumstance (as defined in Section 18 below), a booked room may not be available. We will use all reasonable endeavours to re-locate any confirmed booking, changed or cancelled by us, to an alternative location similar in standard but shall be under no legal obligation to do so and do not accept any liability for any loss or damage (including for loss of enjoyment or disappointment) thereby arising which liability is hereby expressly excluded to the fullest extent possible under applicable law.
5.1 Our reservations team can book your travel arrangements for you, to be paid at time of booking.
5.2 This is done as a service for guests and will be carried out as a separate transaction. Any travel arrangements are passed on at cost, with no mark up. Any discount we may receive from transport providers will be passed on to the guest.
5.3 This service is not provided as a package or to be regarded as a linked travel arrangement.
6.1 Your rooms will be ready for occupation by 4pm on the scheduled day of your arrival. Bedrooms must be vacated by 10am on the day of departure.
6.2 We regret that we are unable to guarantee specific bedroom numbers, only bedroom type can be guaranteed (standard, sea view or superior). However, we are happy to make a note of your bedroom requests and will endeavour to fulfil these requests when possible.
7.1 Meals, drinks, boat tickets, excursions, other extras and hotel services can be purchased at the hotel and added to your room account, that must be settled on departure
7.2 Late departure can be arranged for £50 per room for departure up to 2.30pm. Late departures are only bookable on the morning of departure, subject to availability.
8.1 Baggage may be stored at the hotel, entirely at guests’ risk, until time of travel on departure on the same day as their stay with us ends. Guests will be responsible for ensuring their baggage reaches their booked mode of transport.
9.1 Children under the age of 16 years must be accompanied by a responsible adult to ensure that the children’s behaviour is appropriate for other guests within the hotel.
9.2 At the discretion of the Hotel, children may be excluded from certain events or promotions where deemed unsuitable or inappropriate.
10.1 Dogs are accepted in a limited number of bedrooms; please contact the hotel reception directly for availability.
10.2 A charge of £10 per dog per night will be made, with the exception of Assistance Dogs where there is no additional charge.
10.3 Maximum of one well behaved dog per room at any one time
10.4 We request dogs are not left in your room unaccompanied. The Guest is responsible for controlling the dog and will be liable for any damage, soilage or injury however caused by the dog.
11.1 Clean linen and towels will be provided at the start of your stay and additional items are available on request from the hotel reception.
11.2 Guests are expected to keep the room and all furniture, fixtures, fittings and effects in the same state of repair as at the start of the stay.
11.3 Guests should report and pay the cost of any damage or breakages made during their stay. Should this not be reported during your stay, we reserve the right to make a charge for repairs or replacement of damaged items.
11.4 Smoking is not permitted in any of the rooms. We reserve the right to make a cleaning charge (£100 minimum) if there has been any smoking in the room.
11.5 Should the condition or cleanliness of the room be exceptionally bad on departure, we reserve the right to make a charge (£100 minimum) for deep cleaning of the room.
12.1 Other than for death or personal injury caused by the negligence of the Hotel, the Hotel’s liability to the Guest is expressly limited to, and our total liability to you for any and all losses shall not exceed, the price of the booking. With the exception of such liability the Guest hereby expressly indemnifies and holds harmless the Hotel from and against any and all liability and any claims, proceedings or damages resulting or arising directly or indirectly from the booking, event or function, the Guest, guests or any outside contractors of the Guest.
12.2 Guests are directly responsible for any loss or damage caused to the allocated rooms, furnishings, utensils and equipment in them by any act, omission, default or neglect of the Guest and will pay to the Hotel on demand the amount required to make good or remedy any such loss or damage.
12.3 We will not be liable for any losses which are not caused by either a breach of these terms by us, our non-compliance with our duties under applicable legislation or our negligence. We will also not be liable for any losses which were not foreseeable to both parties when the contract was formed. Loss is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example if you discussed it with us during the booking process.
13.1 If you book in to the hotel on a meal inclusive basis, no allowance can be made for meals not taken, though you may take lunch in replacement of dinner if booked in advance.
13.2 Bookings can be made on either a dinner, bed and breakfast basis, or a bed and breakfast basis. If you have booked on a bed and breakfast basis you are more than welcome to dine in our restaurant. Your dinner can be charged to your room account.
14.1 Sea view tables are limited in our restaurant and lounge, and unfortunately cannot be guaranteed during your stay.
14.2 Please note that the hotel operates a smart casual dress code in the restaurant and we request that mobile phones are on silent or switched off in the restaurant and lounge.
15.1 Guests are expected not to cause an annoyance or become a nuisance to other Guests in the hotel. The Hotel reserves the right to judge acceptable levels of noise or behaviour of Guests, who must take all steps for corrective action as requested by the Hotel. In the event of failure to comply with management requests, the Hotel may terminate the booking or stop any event immediately without being liable for any refund or compensation.
15.2 It is the policy of the Hotel not to discriminate on the grounds of race, colour, nationality, creed, sex, marital status, age, ethnic origin or disability. Guests and members of their party are expected to adhere to this policy and the Hotel may, without incurring any liability to the Guest, remove from the Hotel any person or persons offending against this policy.
15.3 Guests are expected to behave in an appropriate manner towards all staff at the Hotel. Guests and members of their party are expected to adhere to this policy and the Hotel may, without incurring any liability to the Guest, remove from the Hotel any person or persons offending against this policy.
16. External Purchases
16.1 No wines, spirits, beers or food may be brought into the Hotel or Hotel grounds by Guests for consumption or sale on the premises without the express consent of the Hotel and for which a charge may be made by the Hotel.
17. Statutory Requirements
17.1 The Hotel is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety. These must be strictly observed by Guests.
18. Force Majeure
18.1 The Hotel will not be liable for any failure or delay in providing facilities or services as a result of events or matters outside our reasonable control, including (but not limited to) fire; explosion; storm; flood; Act of God, adverse weather conditions; interruption or failure of utility service, including but not limited to electric power, gas or water any law or governmental order, rule, regulation or direction, or any action taken by a government or public authority, including but not limited to imposing any restriction of movement, association, embargo, export or import restriction, quota or other restriction or prohibition, or failing to grant a necessary licence or consent; shortage of goods or materials; strike or lock-out, epidemic or pandemic including without limitation COVID-19 (Coronavirus), SARS and any mutation or variation thereof or any similar virus or disease; terrorist attack, civil war, civil commotion or riots; the consequence of the United Kingdom leaving the European Union, or in each case any similar event or circumstance.
19.1 Should there be any issues or cause for complaint we encourage guests to immediately speak to the hotel reception team, or the hotel management team. We will endeavour to do all we can to rectify any issues reported during your stay.
19.2 We may need access to your Room during your stay, for example for cleaning or to carry out maintenance tasks. This will be arranged with the guests in advance wherever possible.
20. Data Protection
21.1 These terms and any non-contractual obligations arising out of or in relation to these terms shall be governed by and will be interpreted in accordance with English law. All disputes arising out of or relating to these terms or any non-contractual obligations arising out of or relating to these terms shall be submitted to the non-exclusive jurisdiction of the English courts save that you agree that we retain the right to bring proceedings against you for breach of these terms in your country of residence or any other relevant country.
22. Self Catering Cottages
22.1 Separate Terms and Conditions apply for stays in our self catering cottages.