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Tregarthens Hotel, St Mary's, Isles of Scilly

A luxury Isles of Scilly hotel with the best coastal location of any hotel on St Mary's.

Best price guarantee - Call us today

Call us today: 01720 422540

info@tregarthens-hotel.co.uk

Privacy Policy

This privacy policy sets out how Tregarthen's Hotel Limited (Tregarthen’s) uses and protects any information that you give Tregarthen's.

Tregarthen's is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

Tregarthen's may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 11th May 2018.

Web Site

Tregarthen’s does not collect any personal information from visitors to its website other than information that is knowingly and voluntarily given. Anonymous information is collected, such as the number of visitors to the website in a given period, but it is purely statistical and cannot be used to identify an individual user. Cookies are not used to collect any other information from visitors to the website.

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

See below for more detail on on Cookie Policy.

Links to other websites - our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Information Collected

We look to collect only relevant data and only hold data that contacts have given permission for. Personal Information includes contact details as well as all Special Category Data (eg. booking details, dietary requirements, birthdays, anniversaries). Under section 22 of the PECR we do from time to time reserve the right to market news and offers from Tregarthen’s to existing customers of the hotel, unless you elect not to receive such information by informing us in writing or unsubscribing. Contacts who do not open or respond to such correspondence will, after 2 years, be removed from the contact list.  New contacts will only receive newsletter information if they have opted in at the point of data collection.

We may collect the following information:

  • name
  • contact information including address and email address
  • preferences, interests and opinions (for example in customer feedback surveys)

We use this information to help understand your needs and provide you with a better product and service.  We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

Use of Information

You may choose to restrict the collection or use of your personal information.  Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do want to opt in to the information to be used for direct marketing purposes.

Any personal information voluntarily given and collected may be used to contact you with further details of Tregarthen’s current activities or to send details of future initiatives or events. It may also be used for research purposes.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at Tregarthen's Hotel, St. Mary's, Isles of Scilly, Cornwall. TR21 0PP or emailing us at info@tregarthens-hotel.co.uk or by clicking on the “unsubscribe” link that will be on all email newsletters.

Right of Inspection

Anyone can request an SAR (Subject Access Request) to see all personal data that Tregarthen’s holds. This request must be made in writing to the Privacy Officer at Tregarthen's Hotel, St. Mary's, Isles of Scilly, Cornwall. TR21 0PP alongside proof of identity (copy of driving license or passport) and will be responded to within 30 days of the request being received.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Right of Erasure

Any contact has the right to demand erasure of all the information (subject to safeguarding acts) which must be made to the Privacy Officer at Tregarthen's Hotel, St. Mary's, Isles of Scilly, Cornwall. TR21 0PP. This will be completed within 30 days of the request being received.

Third Party Disclosure

Your personal information is very important and we will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Integrity of Data

Tregarthen’s takes all reasonable measures to ensure that the information it holds is accurate. In particular it uses reliable collection methods and destroys or converts to an anonymous form any out-of-date data. Individuals may request details of all personal information held by Tregarthen’s so as to contest inaccurate or incomplete data, verify the information and have it corrected it as appropriate.

Booking Systems

All booking data is safely stored and encrypted on our Property Management System and only trained personnel have access to this information.  Our internal policy forbids sharing data in anyway deemed to be unsafe or at risk.

Any payment information is encrypted to ensure PCI compliance. Once saved, payment details cannot be seen or retrieved.

Data Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.  Our systems and databases are stored in a secure, password protected location. Only users authorised by Tregarthen’s have access to this data.

Cookie Policy

Tregarthen's does not collect any personal information from visitors to its website other than information that is knowingly and voluntarily given. Anonymous information is collected, such as the number of visitors to the website in a given period, but it is purely statistical and cannot be used to identify an individual user. Cookies are not used to collect any other information from visitors to the website.  The Cookie Law is a piece of privacy legislation that requires websites to get consent from visitors to store or retrieve any information on a computer, smartphone or tablet. It started as an EU Directive that was adopted by all EU countries in May 2011. Each country then updated its own laws to comply. In the UK this meant an update to the Privacy and Electronic Communications Regulations.

What is a Cookie?

“Cookies” are tiny, harmless text files sent to your computer or mobile when you visit a website. Most websites use cookies, and in our case we use them to understand where visitors are coming from and how they use our website in order for us to constantly improve the website experience. We don’t use cookies to track individuals or store sensitive information such as your name, address or credit card details. We may use a number of different cookies on this site including session and other third party cookies.

How we use cookies on this site.

Session cookies are designed to assist navigation and to help with form completion on our site. These cookies expire when the users browser is closed and are non invasive. We may use persistent cookies on this site. A persistent cookie enables us to track specific information and is generally for record keeping purposes. Persistent cookies remain on your hard drive for an extended period of time. You can remove persistent cookies via your browser’s ‘clear cookies’ function. See www.aboutcookies.org if you would like further information with relation to blocking cookies on your web browser.

In most cases, we will drop cookies as soon as you visit our site. You can set your browser to refuse cookies, in which case, you won’t receive any of the cookies.

Analytics Cookies

We use an analytics company (Google Analytics) on this website so that we can gain certain information to aid us in the marketing of this site. The analytics company drops cookies via our website and collects non-personally identifiable information about you. We can then access the analytical information and study the traffic that has come to our site. This helps us get a better understanding of how users access and use our site, so that we can help improve our site design and improve the users experience as our website evolves and grows.

Google stores the information collected by the cookie on its servers in the United States. We have no control over what third parties do with their cookies and related information. Google may transfer this information to other third parties where required to do so by law, or where such third parties process the information on Google’s behalf. By using the website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

If you would like to learn about how to reject or delete cookies by Google, please see https://policies.google.com/privacy?hl=en

Third Party Cookies

Third parties (such as online reservations systems, Google and social media websites) that feature on this website may also use cookies to ensure their features and processes work properly. Please note we are not responsible for cookie usage on these websites and features.

By agreeing to the terms of this cookie policy, you consent to the cookies referenced above being dropped onto your computer.

Social Network Cookies

Facebook – Cookies are used by Facebook in managing any Facebook content display on this site. They expire at the end of the session.

Twitter – Cookies are used by Twitter in managing the Twitter content display on this site such as Tweet, Follow and Mention buttons. They expire at the end of the session.

YouTube – Google cookies are all typically written to the browser upon the loading of Google Maps, Street View and YouTube videos.

Cookie Listing

 Cookie

 Origin(s)

 Purpose

 CookieConsent

 tregarthens-hotel.co.uk

 Stores the user's cookie consent state for the current domain.

 _ga

  tregarthens-hotel.co.uk

 Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

 _gat

  tregarthens-hotel.co.uk

 Used by Google Analytics to throttle request rate.

 _gid

 tregarthens-hotel.co.uk

 Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

 ads/ga-audiences

 google.com

 Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites.

 collect

 google-analytics.com

 Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels.

 fr

 facebook.com

 Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

 GPS

 youtube.com

 Registers a unique ID on mobile devices to enable tracking based on geographical GPS location.

 PREF

 youtube.com

 Registers a unique ID that is used by Google to keep statistics of how the visitor uses YouTube videos across different websites.

 tr

  facebook.com

 Unclassified

 VISITOR_INFO1_LIVE

 youtube.com

 Tries to estimate the users' bandwidth on pages with integrated YouTube videos.

 YSC

 youtube.com

 Registers a unique ID to keep statistics of what videos from YouTube the user has seen.

 AmplifeyeCMS

 tregarthens-hotel.co.uk

 Unclassified

 

If you do not consent to us using cookies you can restrict or delete them from your browser. Please note if cookies are disabled the online browsing experience may be limited.What to do if you do not consent to us using cookies?

Path to Compliance

The information on this page is part of the action we are currently taking as we work towards higher levels of compliance. It is our policy to continually improve our privacy levels and will post updates on this page.

 

This Privacy Policy was last updated on 23 May 2018.

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